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Our team has over 250 combined-years of brilliant customer service and insurance industry experience. Since our beginning in 1974, the Pipes Insurance Service team has served as the backbone of the agency. In fact, the number-one reason our customers recommend our agency to others is because of our team’s service and expertise. Learn more about the quality people behind the business.
Phone: 330-339-6413 Fax: 330-339-8077 Toll Free: 888-328-8958
Mail: 442 West High Ave., New Philadelphia, OH 44663
Principal,
President & CEO
scott@pipesins.com
Principal, Vice President
& Group Benefits
rick@pipesins.com
Principal &
Business Insurance Agent
chris@pipesins.com
Personal Lines Manager
virginia@pipesins.com
Personal Lines Agent
& Marketing Director
olivia@pipesins.com
Agency Receptionist &
Personal Lines Assistant
dru@pipesins.com
Group Benefits Manager
will@pipesins.com
Group Benefits Agent
wanda@pipesins.com
Group Benefits Agent
charla@pipesins.com
Business Insurance Agent
joe@pipesins.com
Business Insurance Agent
kerry@pipesins.com
Business Insurance Agent
Business Insurance Agent
rhonda@pipesins.com
Personal Health Agent
jack@pipesins.com
Personal Health Agent
bob@pipesins.com
Agency Billing & Accounting
janet@pipesins.com
Financial Analyst
MaPP Investments*
caleb@mappinvestments.com
Administrative Assistant
MaPP Investments*
rachelle@mappinvestments.com
Administrative Assistant
MaPP Investments*
olivia@mappinvestments.com
*Pipes Insurance Service, LTD and MaPP Investment Services, LLC are separate and unrelated entities.
Bachelor’s Degree, Insurance: Bowling Green State University
Scott joined the agency in 1984. He resides in New Philadelphia with his wife, Janet, and has three children and five grandchildren.
Bachelor’s Degree: Kent State University
Rick joined the agency in 1993. He resides in New Philadelphia with his wife Michelle, and has three children: Mitchell, Mason and Ryann.
Chartered Property and Casualty Underwriter
Chris began his insurance career working in the claims department for a major property and casualty insurance carrier.
Bachelor’s Degree: Finance and Business Law, Miami University
Chris joined the agency in 2017. He resides in New Philadelphia with his wife, Jessie, and two daughters: Adelynn and Harper.
Jen joined the agency in 1988. She resides in Dover with her husband Mike and dog Bernie. They have three children: Steven (Erika), Karissa (Gage), Kiersten (Noah); and 3 granddaughters: Aubrey, Stella and Lillee.
Prior to joining our team, Olivia managed marketing and human resources departments across various industries, including financial and healthcare.
Olivia joined the agency in 2019. She currently resides in New Philadelphia with her partner Andrew and their four furbabies. In her spare time, she teaches yoga and group fitness classes.
Dru joined the agency in 2010. She resides in New Philadelphia with her husband, Bill. She has three children, Darcie, Emily and Josh and four grandchildren.
Prior to joining our team, Will worked as a registered dietitian.
Bachelor’s Degree: Human Nutrition, The Ohio State University
Will joined the agency in 2018. He resides in New Philadelphia with his wife, Taylor and their dog.
Associate’s Degree, Air-Force Community College in New Mexico
Wanda joined the agency in 2003. She lives in Strasburg with her husband, Jerry, and has two children: Tom and Kim.
Charla worked in the banking industry prior to joining the team.
Charla joined the agency in 1999. She currently resides in Dennison with her husband.
Carrie has over 20 years’ experience in the insurance industry, ranging from life & health to property and casualty lines.
Kerry first joined the agency in 2001 and returned in 2017. In her spare time, she helps her husband operate his oil and gas service business. They reside in New Philadelphia and have two grown children.
Jack has over 21 years of experience in the insurance industry.
Jack joined the agency in 2017. He has been involved with various ministries since 1978 and enjoys spending his free time with his 5 grown children, 8 grandchildren and his wife, Barbie.
Bob has over 25-years’ experience in the insurance industry.
Bob joined the agency in 2011. He resides in New Philadelphia with his wife, Lois, and has three children: Aaron, Alec and Alexis.
Janet lives in New Philadelphia with her husband, Scott, and has three children and five grandchildren.
