Meet the Team

The Customer Experience Starts With Us

Our team has over 250 combined-years of brilliant customer service and insurance industry experience. Since our beginning in 1974, the Pipes Insurance Service team has served as the backbone of the agency. In fact, the number-one reason our customers recommend our agency to others is because of our team’s service and expertise. Learn more about the quality people behind the business.

*Pipes Insurance Service, LTD and MaPP Investment Services, LLC are separate and unrelated entities.

Pipes Insurance Contact Info

Phone: 330-339-6413   Fax: 330-339-8077   Toll Free: 888-328-8958

Mail: 442 West High Ave., New Philadelphia, OH 44663

Scott Pipes, ChFC, CIC, AIF

Agency Owner, President & CEO

Designations:
  • Chartered Financial Consultant (CHFC)
  • Certified Insurance Counselor (CIC)
  • Accredited Investment Fiduciary (AIF)
Recognition & Awards:
  • Million Dollar Round Table
  • Century Circle
  • National Quality Award
  • Professional Insurance Agents: Agent of the Year 1996
Education:

Bachelor’s Degree, Insurance: Bowling Green State University 

Personal Bio:

Scott joined the agency in 1984. He resides in New Philadelphia with his wife, Janet, and has three children and five grandchildren.

Pipes Insurance Service Team: Scott Pipes, Agency CEO and Owner

Rick Pipes, LUTCF

Agency Owner and VP, Group Benefits

Designations:
  • Life Underwriting Training Council Final (LUTCF)
Awards & Recognitions:
  • National Quality Award
  • Century Circle
  • Grange Insurance’s President’s Club
Education:

Bachelor’s Degree: Kent State University

Personal Bio:

Rick joined the agency in 1993. He resides in New Philadelphia with his wife Michelle, and has three children: Mitchell, Mason and Ryann.

Pipes Insurance Service Team: Rick Pipes, Agency Owner and Vice President, Employee Benefits Advisor

Christopher Pipes, CPCU

Principal, Business Insurance

Designations:

Chartered Property and Casualty Underwriter

Skills & Career Background:

Chris began his insurance career working in the claims department for a major property and casualty insurance carrier.

Education:

Bachelor’s Degree: Finance and Business Law, Miami University

Personal Bio:

Chris joined the agency in 2017. He resides in New Philadelphia with his wife, Jessie, and two daughters: Adelynn and Harper.

Pipes Insurance Service Team: Chris Pipes, Director of Agency Operations and Business Insurance Team Leader

Virginia Swinderman

Personal Lines Manager, CISR

Designations:
  • Certified Insurance Service Representative
Certifications:
  • Property & Casualty Insurance
  • Life, Health and Accident Insurance
Personal Bio:

Jen joined the agency in 1988. She resides in Dover with her husband Mike and dog Bernie. They have three children: Steven (Erika), Karissa (Gage), Kiersten (Noah); and 3 granddaughters: Aubrey, Stella and Lillee.

Pipes Insurance Service Team: Virginia "Jen" Swinderman, Personal Lines Manager

Olivia Day

Personal Lines Agent & Marketing Director

Certifications:
  • Licensed Property & Casualty Agent
  • SHRM
  • HubSpot Inbound Marketing
Skills & Career Background:

Prior to joining our team, Olivia managed marketing and human resources departments across various industries, including financial and healthcare.

Education:
  • Bachelor’s Degree: Scientific & Technical Communication with concentrations in Pop Culture and Marine Biology, Bowling Green State University
Personal Bio:

Olivia joined the agency in 2019. She currently resides in New Philadelphia with her partner Andrew and their four furbabies. In her spare time, she teaches yoga and group fitness classes.

Pipes Insurance Service Team: Olivia Day, Personal Lines Agent and Marketing Director

Dru Bichsel

Receptionist & Personal Lines Assistant

Dru joined the agency in 2010. She resides in New Philadelphia with her husband, Bill. She has three children, Darcie, Emily and Josh and four grandchildren.

Pipes Insurance Service Team: Dru Bichsel, Receptionist and Personal Lines Assistant

Will McEwan

Employee Benefits Manager

Certifications:
  • Licensed Life, Accident & Health Agent
  • Licensed Property & Casualty Agent
  • Ohio Series 6 Securities
Skills & Career Background:

Prior to joining our team, Will worked as a registered dietitian.

Education:

Bachelor’s Degree: Human Nutrition, The Ohio State University

Personal Bio:

Will joined the agency in 2018. He resides in New Philadelphia with his wife, Taylor and their dog.

Pipes Insurance Service Team: Will McEwan, Employee Benefits Manager

Wanda Addy

Employee Benefits Agent

Certifications:
  • Licensed Life, Accident and Health Agent
Education:

Associate’s Degree, Air-Force Community College in New Mexico

Personal Bio:

Wanda joined the agency in 2003. She lives in Strasburg with her husband, Jerry, and has two children: Tom and Kim.

Pipes Insurance Service Team: Wanda Addy, Employee Benefits Agent

Charla Robinson

Group Benefits Agent

Certifications:
  • Licensed Life, Accident and Health Agent
  • Licensed Variable Life Agent
Career Background:

Charla worked in the banking industry prior to joining the team.

Personal Bio:

Charla joined the agency in 1999. She currently resides in Dennison with her husband.

Pipes Insurance Service Team: Charla Robinson, Employee Benefits Agent

Melissa "Missy" Horn

Business Insurance Agent, CISR

Certifications & Designations:
  • Licensed Property & Casualty Agent
  • Certified Insurance Representative 
Skills & Career Background:

Missy has over 30 years of experience in the insurance industry, and has specific specializations in commercial trucking and farm insurances. 

Personal Bio:

Missy joined the agency in 2014. She is very active in the local 4-H program as an advisor and officer.  She currently resides in New Philadelphia with her husband and two daughters.

Pipes Insurance Service Team: Melissa Horn, Business Insurance Agent

Kerry Schubert

Business Insurance Agent

Certifications:
  • Licensed Property & Casualty Agent
Skills & Career Background:

Carrie has over 20 years’ experience in the insurance industry, ranging from life & health to property and casualty lines.

Personal Bio:

Kerry first joined the agency in 2001 and returned in 2017. In her spare time, she helps her husband operate his oil and gas service business. They reside in New Philadelphia and have two grown children.

Pipes Insurance Service Team: Kerry Schubert, Business Insurance Agent

Jack Stahl

Personal Health Agent

Certifications:
  • Licensed Life, Accident and Health Agent
  • Licensed Property & Casualty Agent
Skills & Career Background:

Jack has over 21 years of experience in the insurance industry.

Personal Bio:

Jack joined the agency in 2017. He has been involved with various ministries since 1978 and enjoys spending his free time with his 5 grown children, 8 grandchildren and his wife, Barbie.

Pipes Insurance Service Team: Jack Stahl, Individual Health Agent

Bob Victor

Personal Health Agent

Certifications:
  • Licensed Life, Accident and Health Agent
  • Licensed Property & Casualty Agent
Skills & Career Background:

Bob has over 25-years’ experience in the insurance industry.

Personal Bio:

Bob joined the agency in 2011. He resides in New Philadelphia with his wife, Lois, and has three children: Aaron, Alec and Alexis.

Pipes Insurance Service Team: Bob Victor, Individual Health Agent

Janet Pipes

Billing & Accounting

Education & Skills:
  • Bachelor’s Degree: Computer Science, Bowling Green State University
  • In 1991, she began working at Pipes Insurance Service as the accounting systems designer and technology coordinator.
Personal Bio:

Janet lives in New Philadelphia with her husband, Scott, and has three children and five grandchildren.

Pipes Insurance Service Team: Janet Pipes, Agency Accounting and Billing

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