Meet the Team.

Scott Pipes, ChFC, CIC, AIF

Agency Owner, President & CEO

Scott Pipes is an Agency Owner and the President and CEO of Pipes Insurance Service. Scott graduated from Bowling Green State University with a Bachelor’s degree in Insurance. 

In 1984, he joined the agency. 

He holds two prestigious designations: Chartered Financial Consultant (ChFC) and Certified Insurance Counselor (CIC). 

Throughout his career, he has attained numerous recognitions such as: the Million Dollar Round Table, Century Circle, National Quality Award and 1996 Agent of the Year by Professional Insurance Agents.

Scott resides in New Philadelphia with his wife, Janet, and has three children and five grandchildren.

Rick Pipes, LUTCF

Agency Owner and VP, Group Benefits

Rick Pipes is an Agency Owner and the Vice President. He also oversees the Group Benefits division. 

Rick graduated from Kent State University and entered the business in 1993.

He has since earned the prestigious Life Underwriting Training Council Final (LUTCF) designation and has been recognized with merits such as the National Quality Award, the Century Circle and Grange’s President’s Club.

Rick resides in New Philadelphia with his wife Michelle, and has three children: Mitchell, Mason and Ryann.

Matt Kinsey, CPIA, CWCC

Agency Owner, Business Insurance

Matt Kinsey is an Agency Owner and Business Insurance Agent for Pipes Insurance Service. 

He received a Bachelor’s degree at Ohio University and a Master’s degree at Muskingum University. In 2004, he joined the agency.

He  holds two professional designations: the Certified Professional Insurance Agent (CPIA) and Certified Workers Compensation Counselor (CWCC).  

Matt lives in New Philadelphia with his wife, Jessica, and his three children: Julia, Jackson and Madilyn.

Christopher Pipes, CPCU

Director of Agency Operations, Business Insurance

Chris Pipes is Director of Agency Operations and a Team Leader in the Business Insurance division.  

Chris received his Bachelor’s degree in Finance and Business Law from Miami University. 

Prior to joining our team, Chris began his insurance career working in the claims department for a major property and casualty insurance carrier.

Chris resides in New Philadelphia with his wife, Jessie, and two daughters: Adelynn and Harper.

Virginia Swinderman

Personal Lines Manager, CISR

Virginia “Jen” Swinderman is a licensed Accident & Health, Casualty, Life, and Property agent and the Personal Lines Manager. 

She joined the team in 1988 and has over 30-years experience in the industry. She holds the prestigious Certified Insurance Service Representative designation.

She resides in Dover with her husband Mike and dog Bernie. They have three children: Steven (Erika), Karissa (Gage), Kiersten (Noah); and 3 granddaughters: Aubrey, Stella and Lillee.

Olivia Day

Personal Lines Agent & Marketing Director

Olivia is a licensed property & casualty insurance agent in the personal lines division and the Marketing Director.

Olivia holds a Bachelor’s degree in Scientific & Technical Communication with concentrations in Pop Culture and Marine Biology from Bowling Green State University.

Prior to joining our team, she managed marketing and human resources departments across various industries, including financial and healthcare.

She currently resides in New Philadelphia with her longtime boyfriend Andrew and their four furbabies: Harlow, Layla, CeCe and Bowser.

Dru Bichsel

Receptionist & Personal Lines Assistant

Dru is the Receptionist and Personal Lines Assistant. She joined the firm in 2010 and resides in New Philadelphia with her husband, Bill. She has three children, Darcie, Emily and Josh and three grandchildren.

Will McEwan

Employee Benefits Manager

Will McEwan is a licensed life and health insurance agent and the Employee Benefits Manager. 

Will graduated from the Ohio State University with a degree in human nutrition and is a registered dietitian. He also holds a license in Ohio Series 6 Securities.

Will resides in New Philadelphia with his wife, Taylor.

Wanda Addy

Employee Benefits Agent

Wanda Addy is a licensed life and health agent for the Employee Benefits division at Pipes Insurance Service.

 Wanda earned an Associate’s degree from the Air-Force Community College in New Mexico, and joined Pipes Insurance in 2003. 

With years of experience and professional training, Wanda is equipped to assist her clients in finding insurance solutions.

Wanda lives in Strasburg with her husband, Jerry, and has two children: Tom and Kim.

Charla Robinson

Employee Benefits Agent

Charla is a licensed life and health service agent for the Employee Benefits division at Pipes Insurance Service. 

Charla is a graduate of Claymont High School and worked in the banking industry prior to joining the Pipes Insurance Service team in 1999.

With extensive professional training and years of experience, Charla is fully qualified to assist her clients with their insurance needs. 

Melissa Horn

Business Insurance Agent, CISR

Melissa “Missy” Horn is a licensed property & casualty insurance agent on the Business Insurance team. 

Missy has over 30 years of experience in the insurance industry, and has specific specializations in commercial trucking and farm insurances. In 2017, she obtained her Certified Insurance Service Representative designation.

Missy is very active in the local 4-H program as an advisor and officer.  She currently resides in New Philadelphia with her husband and two daughters.

Kerry Schubert

Business Insurance Agent

Kerry is a licensed property & casualty insurance agent for the Business Insurance division at Pipes Insurance Service.

She has over 20 years experience in the industry.

In her spare time, she helps her husband operate his oil and gas service business. She resides in New Philadelphia with her husband and they have two grown children.

Jack Stahl

Personal Health Service Agent

Jack, a Dover native, is a licensed individual health service agent with over 21 years of experience in the health insurance industry.

Jack has also been involved with various ministries since 1978 and enjoys spending his free time with his 5 grown children, 8 grandchildren and his wife, Barbie.

Bob Victor

Personal Health Agent

Bob Victor is a licensed life and health agent for the Personal Health insurance division at Pipes Insurance Service. 

Bob joined our team in 2011 with over 17 years of experience in the insurance industry. 

Bob resides in New Philadelphia with his wife, Lois, and has three children: Aaron, Alec and Alexis.

Janet Pipes

Billing & Accounting

Janet Pipes is the head of billing & accounting. Janet graduated from Bowling Green State University with a Bachelor’s in Computer Science. In 1991, she began working at Pipes Insurance Service as the accounting systems designer and technology coordinator.

Janet lives in New Philadelphia with her husband, Scott, and has three children and five grandchildren.

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